Jan 28, 2021
When talking about the future of community banks, the elephant in the room is their dependence on legacy core IT providers. Nathaniel has opinions on that technology, the contracts, and its impacts on customers. He shares striking numbers about customer drop off rates in account opening. Consumers today, in their first touch interacting with a new bank (or anything else) instantly size up tech. They know whether it’s good, or whether it ‘s old. If it’s old, and it’s clunky and frustrating, they don’t persist. They walk away immediately to find something better -- since better options are all around. The main solution for this, Nathaniel thinks -- as do I -- will be banks and fintech firms working together.